Users can ask questions about a particular product or service, delivery, payment options, etc. WhatsApp can be helpful here, especially if you create a WhatsApp chatbot for this purpose. Answer common questionsĪlthough most businesses have an FAQ section on their websites, customers still prefer to get answers directly from a company. Here are six use cases of WhatsApp for customer service purposes. WhatsApp hides another benefit: it can be used for numerous purposes and combine functions of many communication channels and even apps. They also don’t have to go to any other communication channel and can do everything within the channel that they are used to.
Messaging is supposed to be quick, unlike emails or customer service contact forms on a website. WhatsApp allows customers to get fast responses within their beloved app. Look no further! Our free CRM is designed to work seamlessly with SendPulse’s other marketing products, so you can build, organize, track, and nurture your customer database on a single platform. Want a CRM system both your sales and marketing teams will use? Thus, you can store all customer-related information in one system and easily track your customer support KPIs. For example, you can create an integration with a preferred CRM solution. WhatsApp Business has its own API, allowing companies to connect with third-party tools they use. Get a bag of tricks that will encourage customers to start using your chatbot! Connection with other business tools You can easily build a chatbot for WhatsApp and create a fun and satisfyingly fast experience for customers. WhatsApp chatbots are saviors of modern communication between customers and businesses: consumers can get answers in under a second, companies can serve numerous customers at once in multiple languages, and all of it is available 24/7. If businesses contact customers via WhatsApp, it also feels like talking to a friend, transforming a faceless business into a person behind it. As a result, every communication there feels friendly and very personal. WhatsApp is usually a channel used for exchanges with friends and family. As a result, any team member can find all queries from each customer to fully understand their request. It allows an entire customer service team to access all customer messages from a single interface.
WhatsApp did a great job with its messenger’s business version - it has handy features, team inbox being one of them. With SendPulse, you can reach your target audience by sending various types of messages through a communication channel they prefer - email campaigns, web push notifications, SMS, and chatbots for WhatsApp, Instagram, Facebook Messenger, or Telegram.
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